Customer Care Policy

In all our dealings we will seek to carry out our duties promptly, courteously and professionally.

Advice we give will be impartial.

The best possible advice will be given based on information and explanation provided.

All customers will be treated equally.

We will seek the views of our customers on the service provided and take into account their views in improving and changing our existing services.

We will follow a strict code of confidentiality and willingly support all regulatory and legislative requirements placed upon us.

Customers who feel they have a complaint should bring it to the attention of a member of staff immediately, either verbally or in writing. We promise to respond to such complaints immediately or within three working days and seek to achieve a satisfactory resolution.

NOTE: A ‘customer' is defined as an individual or organisation who is, has been or potentially could be a user or receiver of any service provided by Vocational Training Services or, in respect of such, is an interested party.